Customer care
Contact Us
Ask us about a product, an order, a delivery or a return.
We are a small team and we read every message ourselves — whether it is a question about a product, an order, a delivery or a return.
Customer Care
Email: [email protected]
Business hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)
Response time: we reply within 24 hours, and support is monitored 7 days a week
Before you write, these pages may answer your question straight away:
- Track an order — follow your parcel with your order number and email
- Shipping Policy — delivery times, carriers and customs duties
- Return & Refund Policy — start a return within 30 days of delivery
- FAQ — the questions we are asked most often