Help centre
FAQ
Answers about ordering, delivery, returns and product care.
Where do you ship, and how long does it take?
We ship to the United States. Orders are handed to the carrier within 1–3 business days.
- United States: 7–15 business days after dispatch
Orders are fulfilled from whichever supplier warehouse has the item in stock, so treat the window as a range rather than a promise — most parcels arrive closer to the lower end of it.
Shipping is free on every order — there is no minimum spend.
Will I be charged import duties or taxes?
Possibly, and that is set by the customs authority rather than by us. Low-value parcels entering the United States are no longer exempt from import duty. The carrier usually contacts you before delivery to collect it. Shipping Policy has the full detail.
How do I track my package?
Once your order is dispatched you will receive a confirmation email with a tracking number. You can also enter your order number and the email used at checkout on the Order Tracking page.
Can I return something?
Yes — most items can be returned within 30 days of delivery, unused and in their original packaging. Email us with your order number and we will send the return address and instructions. Return & Refund Policy covers the exceptions and the refund timeline.
What if my item arrives damaged or wrong?
Contact us within 7 days of delivery with photographs of the item and the packaging, and we will arrange a replacement or a full refund, including return postage, at no cost to you.
Which payment methods do you accept?
PayPal, including debit and credit cards paid through PayPal. We never see or store your card details.
My order has not arrived. What now?
Check the tracking link first. If it shows delivered but you have nothing, or it has stopped updating for more than 5 business days, email us with your order number — we will open a trace with the carrier and keep you informed.